Support & Maintenance
We continue to provide the highest level of care and support, for customers who have an annual maintenance contract with us. We pride ourselves on a fast and efficient support service because ‘Our Customers Matter’.
We have a dedicated team of engineers who offer both telephone and online assistance, and we aim to resolve any problems within the same working day
Included in our standard maintenance contract
- Help desk support
- Software updates
- Updates of your Industry Sort Code Database
- Free Contingency cover.
Our OnLine support has proved to be a valuable tool in dealing with customers’ problems. It allows us secure access to our customers’ PC, enabling us to provide instant remote support.
To access our Online Support, please contact us for your 6
digit PIN code.
Live support via remote control:
APT Help Desk: |
Support Hours: 9am – 5pm Monday to Friday |
| Out of hours support 5pm – 10.30pm Monday to Friday |
Comments from some customers who have recently used our support
"Excellent as always"
"Very quick resolution, thank you"
"Very Knowledgeable and helpful Thanks a lot"
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