APT aim to give as much help and information on our products and services right from the initial enquiry, to installation and training on the use of our software. We pride ourselves on providing the highest level of continued support to our customers, and have been rewarded by some excellent testimonials from our users. We will also provide our clients with information and assistance in their application to become a BACS user or a Direct Debit Originator and support them through every stage of the BACS process.
APT operates a support desk, available to customers who are covered by an annual maintenance agreement or a specific support agreement, who will provide you with total help and care. Our customer service is something you can rely on because Our Customers Matter!
We offer highly skilled and reliable customer support, and don't just take our word for it...
- " The engineer was very helpful and polite, a pleasure to work with "
- " Many thanks for your patience and time yesterday. Our staff were very impressed with your knowledge and attitude and found your training helpful "
- " I would like to thank you for your work!
The Italian, the Swiss, the Dutch, the German remittances look good and our customers are satisfied ".
- " HMV payroll department uses the BACS software on a regular basis and have found it to be totally reliable "
- " Thank you all for your recent help with our migration to Connect-iP ".
- " It is very reassuring to get rapid, friendly and helpful response in these situations! "
- " We all feel that you have given us a professional service and we have great confidence for our on-going relationship with you ".
- " I was extremely impressed with your customer service & knowlege ".